Wednesday, July 25, 2007

kinda quiet

I've started lots of posts, they're all sitting in drafts. We blew it with one family and it's been difficult for me to post anything as feel sort of like a fraud. Yes, in the same time period, a lot of other families were pleased with our services. But one family became a casualty of war and there's no excuse for it or way to fix it. We were too short staffed and too busy and we did a poor job. You can mess up a drive through order and still get another chance to feed that mad customer. We can not change the experience someone has when burying their mother. It doesn't go away. It's not like we dropped her or anything horrible, it was a series of small mistakes that added up to one big disaster. We're still trying to work it out with them (and with the owner), we being me and New FD. It's been a difficult few weeks.

On the other hand, we got several return families (good for us, way sad for them), but it tells us we're doing a good job overall. One lady even brought me a beautiful bracelet as a thank you. It was so humbling.

So, for the most part, funeral life is okay. For one family it was horrid and I'm still trying to evaluate and see what I can do differently in the future to keep it from happening again.

Thanks to those of you who've wondered where I've been...